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To use any services or features which made available to you on this site, you will need to register for an Ayes account. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should there be any of your registration information, you are requested to notify us immediately at the following e-mail address customer@ayeshk.com. We may also change registration requirements from time to time.
Here are the some of the benefits you’ll be able to enjoy by registering with us for an Ayes account:
To create an account, simply select the account icon above the navigation bar and choose ‘Login/Register’ to fill in your details. The account password you create should be unique and kept secure, and you must notify Ayes immediately of any breach of security or unauthorised use of your account.
Should you have any issues with your account or need any help in relation to it, then please do not hesitate to contact our customer service by email customer@ayeshk.com. However, please note that we can only communicate with the named account holder in relation to any questions, changes or cancellation of an account.
If you have forgotten your password, follow the ‘Forgotten password’ instructions on the welcome page.
Ayes Limited (“we”, “us”, “our”) are committed to protecting your privacy. We respect the privacy rights of our visitors and users and recognise the importance of protecting their information provided. This privacy policy is about how we collect, store, and use the personal information that you provide to us. As part of our commitment to your privacy rights and security.
i) You register an Ayes account;
ii) You use any of our services such as entering into one of our contests, placing an order and use our online services
iii) You interact with us in any other way, such as via social media, ask for information or assistance or other feedback from our Customer Services
iv) You comment on any blogs or articles featured in our services
v) You attend an event that we run or sponsor; or
vi) You sign up for our special offers or other updates.
By registering, subscribing or using our services, you consent to the use of your personal data in line with this policy.
Depending on what you provide, this information that we collect and hold about you can include your name, email address, home address, shipping and payment card billing address, payment card details (we do not hold them, but the payment processors do), shopping history, shopping preferences, sizings and any other information you may give us.
Each time when you visit the site, certain information will be created and automatically recorded by our IT system, those information include such as the type of browser you use, the times when you access the site and for how long, your referring URL (the site you come from to reach our website), cell IDs (these are the unique identifiers of the telecommunications towers being used by your mobile phone when you use our locations-based services on your mobile phone or tablet), other location information, other content you share with us when you use our services, date of birth, password details and any other information you may give us.
We and our business partners collect information about your use of our online services using cookies. Cookies are very small files that are sent by us to your computer or other device which we can access when you visit our site in future. Cookies help us remember who you are and other information about your visits. They can help display the information on a website in a way that matches your interests.tecting their information provided. This privacy policy is about how we collect, store, and use the personal information that you provide to us. As part of our commitment to your privacy rights and security.
We may use the information we collect and hold in accordance with applicable privacy laws and for the purposes set out in this policy. out how we collect, store, and use the personal information that you provide to us. As part of our commitment to your privacy rights and security.
We keep the information you provide and may use it for several purposes, including to:
(i) register and manage your Ayes account;
(ii) conduct authentication and identity checks;
(iii) publish and upload your submissions on the Website;
(iv) process your order including credit, debit or other payment card verification and screening;
(v) process your returns and refunds;
(vi) data matching and dedupe, statistical and market analysis, and marketing information;
(vii) advertising and marketing for Ayes and third parties;
(viii) developing, testing and maintaining systems;
(ix) customer surveys;
(x) improve your customer experience and personalise your requirements and preferences;
(xi) where required by law or in connection with legal proceeding or disputes; and
(xii) any other uses set out in the terms and conditions for use of our services.
Saved payment card details will only be shared with our payment providers and not with any other third parties and will only be used to process your order, using our payment partner’s systems.
We collect, and use third parties to collect and share with us, information from lots of visitors to our online services and analyse it to build up a picture of how people use our websites. This helps us improve the services we offer. We may also give anonymous statistics about visitors to other, reputable organisations, but the information we provide will not include details that would allow these organisations to identify you.
If you follow us or interact with us on any of our pages on third party social media platforms, such as Instagram, Facebook, Twitter, Pinterest and Google+, information you provide will be subject to the third party’s privacy policy, as well as this privacy policy.
Every now and again, we may ask you for your opinion on our services and the products you have purchased through our services. When we do research or surveys, we may use cookies and may combine the information collected by those cookies with your answers.
We may share your information with these third parties to the extent that is necessary to provide us with their services:
- Ayes employees
- Courier companies that we used to deliver the products to you
- Payment providers that we used to process your payment
- Third party business partners - to provide you with the products, services or information you ask for or for interest-based advertising.
- data processing companies, mailing houses and other third party suppliers working on Ayes behalf
- ad-serving agencies and other advertising intermediaries
- credit reference or fraud prevention agencies, which may keep a record of that information
- research students, universities and other research and development organisations
We collate information about site traffic, sales, wish lists, and other commercial information which we may pass onto third parties, but this information does not include any details which can identify you personally.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
You may review and update your personal details by logging into the site using the “Sign In” menu on the home page, your personal information will be made available for review and change in the “Profile” section. Only you or, upon your request, our Customer Services, may access your personal data from our online services using your user ID and password. Information may be changed online within “Profile”, “Payment Details” and “My Email Preferences”. You can change or delete saved credit card details each time you make a purchase. You will also be able to delete saved credit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer, you may contact us by email at customer@ayes.com and we will amend your personal details.
We will use reasonable endeavours to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided to us. We have put in place technology and security policies which are designed to protect the personal information we hold about you. We also use reasonable endeavours to follow the security procedures that applicable privacy laws require. These cover storing, using and releasing any information you have provided and, as well as measures designed to prevent unauthorised access or use. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use.
According to the Facebook Apps and Websites Platform rules, we have to provide User Data Deletion Callback URL or Data Deletion Instructions URL. If you want to delete your activities for Ayes website, you can remove them by following the instructions below. As Ayes Facebook Login is only intended for social login purposes, we only store your email address and name. However, if you wish to have your personal data removed from our system, please email us at customer@ayeshk.com
Facebook-related Data Deletion Instructions:
We may from time to time update this privacy policy to properly manage and protect your personal data and by using our services on the Website, you agree to be bound by this privacy policy and the amended privacy policy. You are encouraged to check the latest privacy policy each time when you use the services on our website.
If you require further information about our privacy policy, please go to the help section of our websites where frequently asked questions (FAQ’s) are answered. We welcome your questions, comments and requests about this privacy policy. If you require more information, please contact our privacy officer at customer@ayeshk.com.